Monthly Archives: March 2010

I Am Really Trying to Pay My Taxes

Posted by Harry Hertz, the Baldrige Cheermudgeon All that resonated in my mind this weekend was the old Beatles’ tune, “Taxman”. Not because of the Beatles’ theme about paying too much in taxes, but because I recall one of the … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Business, Customer Focus, Measurement, Analysis, and Knowledge Management | Tagged , , , , | 5 Comments

Interact with Authors at Quest XXII

Posted by Pamela Wong Another reason to register for the Baldrige Program's Quest for Excellence XXII, April 12-14, in Washington, D.C.:  you’ll have the opportunity to interact with authors of some of the latest books on performance excellence. Quest currently … Continue reading

Posted in Baldrige Award Recipients, Baldrige Events | Tagged , , | 1 Comment

Baldrige and Business Intelligence: A Marriage in the Making?

Posted by Carlos Alvarez The past couple weeks I have been doing a lot of research in attempt to educate myself more in regards to Business Intelligence (BI).  You hear the term being dropped often nowadays and there’s a good … Continue reading

Posted in Measurement, Analysis, and Knowledge Management, Performance Results | Tagged , , , , , , , , | Leave a comment

What Has 1,108 Rows, 149 Columns and More Chances to Create a Pivot Table Than You Can Shake a Stick At?

Posted by Jeff Lucas Why it's the Baldrige Blinded Applicant Scoring Data of course.  Just released last Friday was the second data set that now contains item level scores for every single applicant to the Baldrige National Quality Award between … Continue reading

Posted in Baldrige Award Process, Baldrige News, Performance Results | Leave a comment

It’s That Customer Thing (Again)

Posted by Harry Hertz, the Baldrige Cheermudgeon So, yesterday I went shopping and my credit card was not accepted. I paid with a different card and noted that I had to call the bank and find out what this was … Continue reading

Posted in Baldrige Director, Business, Customer Focus | Tagged , , , , , , , | 3 Comments