Monthly Archives: February 2010

What Makes a “Superfactory?”

Posted by Bob Hunt Ah! Manufacturing!  I love to read what others are saying about what makes a manufacturing organization a good one these days – very different in many respects than when I first worked the factory floor 28 … Continue reading

Posted in Baldrige Criteria, Manufacturing | Tagged , , | Leave a comment

What a Long Strategic Trip It’s Been . . .

Posted by Jeff "Dire Wolf" Lucas I would have bet dollars to doughnuts that I would not have a chance to construct a blog post that contained both the phrases "The Grateful Dead" and "The Baldrige Criteria", but I was … Continue reading

Posted in Customer Focus, Strategic Planning | Tagged , , | 3 Comments

Surprising Statistics: Has Workforce Engagement Declined with the Economy?

Posted by Pamela Wong During difficult economic times, when people are being laid off, struggling to meet goals and quotas, and fearing the worst, most people might expect workforce engagement to decline…a lot! The Criteria for Performance Excellence defines engagement … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Workforce Focus | 9 Comments

Be Your Own “Undercover Boss”

Posted by Barbara Fischer I, and others, including Steve Tobak were fascinated by Waste Management President and COO Larry O’Donnell’s appearance on the TV show “Undercover Boss” following the Super Bowl earlier this month. If you missed it, the premise … Continue reading

Posted in Baldrige Criteria, Business, Leadership, Workforce Focus | Tagged , , , , , , | 1 Comment

What’s Baldrige Got to Do with STEM Education?

Posted by Harry Hertz, the Baldrige Cheermudgeon I’m back and today I am concerned about the future of US science and technology. We must succeed in these arenas for the economic sustainability and competitiveness of the US. We are falling … Continue reading

Posted in Baldrige Director, Education, Leadership | Tagged , , , , | 6 Comments